Revision Date 6/6/2023
The colour of art items may vary between the original items and your device. We try our best to give you a very good idea of what you will receive, but please remember that the items you actually receive are the correct colour.
Framed prints are shipped in specially designed boxes and will arrive ready to hang. Please be careful when opening the packaging in case the glass has been damaged.
Please inform us within 24hrs if anything you receive is damaged.
We are happy for all ages to browse our website but we can only accept orders and email registrations from adults aged 18 and above.
In order to provide you with the full range of services, we are sometimes required to collect information about you.
The website contains hyperlinks to websites owned and operated by third parties. These third-party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third-party websites; your use of such websites is at your own risk.
We may ask for personal information about you. This can include your name, email address, postal address, telephone or mobile number. Different web pages may ask for different personal information.
By entering your details in the fields requested, you enable The John Dyer Gallery to provide you with your selected services.
We comply with the current legislation for Data Protection from the Information Commissioner's Office in the UK.
We adhere to the Data Protection Act and GDPR principles and understand best practices for managing information.
The Information Commission (ICO) confirmed with us by telephone in April 2018 that as a micro-business, we do not need to make any changes due to GDPR as we have legitimate interests in holding data in digital and paper form to run our business, keeping in contact with our clients and to adhere to the law of accounting. The ICO stressed that we do not need further permissions to keep in contact with our existing clients and that our small business should not be made vulnerable by reducing our client base due to GDPR. All of the data we hold on our customers is required to run a successful gallery business, and this data is used for many years in an active way to plan exhibitions and to assist our clients with purchases and information requests. Paintings have a very long life, and our gallery records naturally reflect that.
The information we hold is only used by our business and is used proportionately.
We will use emails and postal details to keep in contact with you. On 13th May 2018, we emailed all our existing clients to inform them of our updated terms and conditions relating to GDPR.
As an example, in 2018, we put on a John Dyer retrospective exhibition and many happy clients from 1990 to 2018 loaned their paintings for this. We used our gallery database records and contacts to request the paintings for this exhibition from our clients going back over the years, and then once we had their permission put them in contact with Falmouth Art Gallery, who put on the exhibition. This is an excellent example of legitimate interests and benefits for ourselves and our clients.
If you want to see the data we keep on you, you may request this, and we will send this to you within 30 days. If you decide to ask us to delete the digital information that we hold, we will, of course, do this. Our paper records do have to be kept for legal accounting reasons.
We regularly review our processes.
We will only use your information to contact you concerning any orders placed and to inform you of new items that we think you will want to know about. We never share or sell data.
We will invite you to attend our prestigious exhibition events, which we hope to meet you at in the future.
You can manage your online account through our website. If you receive an email from us and decide you no longer wish to be informed of our art and events, you can remove your email details with a single click by using the 'unsubscribe' link in our marketing emails.
The John Dyer Gallery will use your personal information for several purposes, including the following:
Where The John Dyer Gallery proposes using your personal information for any other uses, we will notify you first. You will also be allowed to withhold or withdraw your consent for your use other than as listed above.
The John Dyer Gallery will contact you:
in relation to the order you have placed on the website to ensure that The John Dyer Gallery can deliver the services to you;
to keep you informed of new paintings, prints, exhibitions, artists, our news and art we think will interest you.
The John Dyer Gallery will contact you via email and/or post to keep you informed of our latest work and news, but you can unsubscribe from this service in the email or email us to come off the postal mailing list.
We never share information with other companies or organisations for marketing purposes and never sell any data. We will keep your information confidential with reasonable precautions, except where disclosure is required or permitted by law (for example, to government bodies and law enforcement agencies).
We use Shopify, their service partners and associated apps and working partners for our transactions, fulfilment, website hosting and email marketing automation platform (an email marketing platform with unsubscribe functions is a legal requirement). Information will be transferred to Shopify and 3rd party providers for processing. We also use Shopify for transactional emails and FaceBook/Instagram for buy-now buttons, and information is shared with these platforms to enable this functionality. Additional 3rd party providers will have sales data shared with them, e.g. Parcel2Go, UPS, TNT, FedEx, DPD and other couriers, as well as print suppliers like Prodigi and Gelato, as delivery and sales information has to be provided to fulfil orders.
We use Shopify, Apple Pay, PayPal, Google Pay and Amazon Pay to collect/process transaction information.
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