If for any reason your item arrives damaged or is lost in transit we will either replace the item, if that is possible, within 7 days or refund you in full within 14 days. We will require evidence of the fault or damage to be provided. This can often be emailed via a smartphone. Please keep any packaging as we may need to also see this or ask you to use that for a return.
Our online, mail and telephone order customers have the right to cancel orders up to 14 days after the order is placed unless the item is a custom-produced* item.
If you wish to return an item to us please ensure you have packaged it securely using the same or equivalent packaging material that it arrived in and contact us at the gallery before you send the item to us for return address details.
We will issue you a refund within 14 days of receiving the goods back in perfect condition.
Our customers cover the shipping costs back to us and the costs of delivery we incurred for the order for all cancellations. Even though we offer free delivery we do incur costs ourselves for shipping and will need to deduct those costs for any cancellations from the refund.
We can only accept returns and return requests from the person who purchased the item.
We are unable to accept returns of custom orders unless there is a fault.
Phone Cases
Please order carefully as each case is created especially for you with the painting of your choice on the handset model and size of your choice and in the finish of your choice. We are unable to accept return requests as they are custom-produced items.
Art Poster Prints, Open Edition Prints & Canvas Prints
Please order carefully as each print is created especially for you with the painting of your choice on the size of your choice and framed to your choice. We are unable to accept return requests as they are custom-produced items.
Art Mugs
Please order carefully as each mug is created especially for you with the painting of your choice on the size of your choice. We are unable to accept return requests as they are custom-produced items.
Clothing
Please order carefully as each item is created especially for you with the painting of your choice on the size and colour of your choice. We are unable to accept return requests as they are custom-produced items.
Homeware
Please order carefully as each item is created especially for you at the point of purchase by our working partners.
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